Office Administrator

US-PA-Warminster
2 months ago
Job Code
17.371
Category
Administrative/Clerical
FLSA Status
Non-Exempt
Schedule
SP Industries Inc. [PPC5026]

Job Description

SUMMARY

The Office Administrator is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. They must have the ability to manage workload, responsibilities, prioritize tasks, resolve problems, and work well independently, as well as be capable of working in a fast pace multi-tasking environment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned:

  • Must have accurate keyboard entry skills and possess a strong attention for detail.
  • Answer phones and handle telephone inquiries.
  • Prepare, compose and proof read office      correspondence; prioritize and complete delegated tasks         to ensure deadlines are met.
  • Be able to process and monitor daily clerical and administrative responsibilities and tasks.
  • Handle customer inquiries and complaints; excellent Customer/Service skills.
  • Processing sales orders for parts or new unit orders, as well as possible warranty in-house repairs or service call coordination.
  • Ensure customer orders are received, processed accurately and timely with all proper        documentation, and with coordination from Operations.
  • Retain and/or implement filing systems for required documentation; ensure security, integrity,      and confidentiality of data.
  • Oversee adherence to office policies and procedures.
  • Prepare operational reports and schedules to ensure efficiency, as needed or requested.
  • Coordinate schedules, appointments, and bookings.
  • Responsible for accurate and timely communication regarding the status of all Customer parts or  service orders or shipments to external customers.
  • Processing sales orders for parts or new unit orders and possible in-house repairs, returns, dispatch and daily communication.
  • Manually enter employee’s time in time card system when forms are filled out. Create time cards for new  employees  

 

 

TALENTS and/or EXPERIENCE

  • Working knowledge of Customer Service/Service, data entry and administrative management practices and procedures.
  • Understanding of clerical practices and procedures
  • Knowledge of basic business and management principles
  • Communication and interpersonal skills
  • Independent judgment, problem analysis and assessment; resolution
  • Strong time management and organizational abilities; high level of accuracy and multi-tasking.

 

EDUCATION, CERTIFICATES, LICENSES, and REGISTRATIONS

  • High School or GED Diploma required.
  • Associates Degree or Certification in related field preferred.
  • ERP experience preferred.
  • Experience with MS Office products required.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work is normally performed in both a typical interior/office and production floor work environment. The candidate should be able to perform the job tasks with or without reasonable accommodations

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