• Customer Service Representative

    Job Locations US-NJ-Wayne
    Job Code
    18.503
    Category
    Indirect
    FLSA Status
    Non-Exempt
    Schedule
    Bel Art Products [PPC1400]
    ID
    2018-1514
  • Job Description

    SUMMARY

    The Customer Service Representative is responsible for responding to customer inquiries via phone, fax and email.  The CSR will process and expedite customer orders, provide pricing information and resolve any discrepancies pertaining to orders as well as processing customer returns. 

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Process and expedite customer inquiries via phone, email, fax and EDI
    • Respond to customer inquiries via phone, fax, and e-mail
    • Provide pricing information and resolve pricing discrepancies
    • Verify lead times and stock status
    • Resolve discrepancies pertaining to orders
    • Process customer returns
    • Code orders for input; order entry

     

     

    ADDITIONAL RESPONSIBILITIES:

    • Consistent and predictable attendance
    • Understands and complies with all company rules and regulations
    • Filing as necessary
    • Provide coverage as necessary for absent team members

     

     

    TALENTS and/or EXPERIENCE

    • Minimum 5 years in Customer Service in a manufacturing facility. Call center experience a +
    • Must be computer literate; MS Word, Excel and Outlook
    • Must have ability to handle all customers in a professional and courteous manner
    • Must possess the ability to handle heavy phone contact with customers and distributors
    • Must be detail oriented, and posses the ability to learn and relate to technical services
    • Must be proactive and function well as a problem solver
    • Ability to handle multiple priorities a must
    • Must possess good organizational and communication skills
    • Must be a team player

     

     

    EDUCATION, CERTIFICATES, LICENSES, and REGISTRATIONS

    •  HS Diploma required , College Degree a plus

     

    PHYSICAL DEMANDS & WORK ENVIRONMENT

    Work is normally performed in both a typical interior/office environment. 

    • While performing the duties of this job, the employee is regularly required to walk and is frequently is required to sit; use both hands; reach with hands and arms; and talk and hear. 
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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