ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Perform mid-level to advanced customer support activities including equipment installation, equipment and/or product troubleshooting, equipment maintenance, and assist with equipment testing, start-up, and validation activities as needed
• Responsible for supervising and/or executing field installation and testing of equipment
• Responsible for customer technical support (product/equipment troubleshooting) including support via phone, online, or in the field. Act as single point of contact for customer, soliciting internal technical support as needed, managing sub-contractors as needed
• Maintain broad equipment, process, and manufacturing knowledge critical to supporting equipment
• Works independently with minimal technical supervision
• Autonomous troubleshooting of various models of SP Scientific Equipment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.
Able to independently coordinate/perform the installation of complex, structural capital equipment
Able to assemble complex, often large, mechanical assemblies
Independent troubleshooting of complex mechanical and refrigeration systems
Able to perform manufacturing processes such as brazing, welding, etc
Independently able to decipher electrical, mechanical, and process flow schematics
SUPERVISORY RESPONSIBILITIES (As required)
EDUCATION and/or EXPERIENCE
AAS in electrical, mechanical, or mechanic disciplines or equivalent work experience
Refrigeration (EPA Universal Card)
Basic understanding of PLC Controls including ladder logic.
Familiarity and use of test equipment.
Familiarity and use of hand tools.
Plumbing, including piping and brazing.
Understanding of technical instructions, schematics, blueprints and specifications.
Degree or Certificate from approved two year college or technical school in related field, five years related experience, or equivalent education and experience.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Able to read instrumentation and gauges for measurement purposes.
o Able to lift up to 40 lbs.
o Able to work under own initiative.
o Flexible, courteous, friendly and positive approach.
o Ability to follow written and verbal instructions.
o Ability to work in a team environment.
o Make a positive contribution to maintaining a workplace that is healthy, safe, neat and tidy.
o Documents actions by completing production and quality logs.
o Updates job knowledge by participating in educational opportunities; reading technical publications.
o Accomplishes organization goals by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments
The work environment characteristics described here are typical of those an employee might encounter while performing the essential functions of this job.
o Work environment is 50% in the field at customer facilities and 50% in the internal manufacturing floor supporting production
o Field work is often around near medium/heavy construction and/or cleanroom environments
o Internal manufacturing floor contains mobile equipment, machinery, steam, high voltages, welding
o Noise levels can vary and hearing protection may be required in some areas
o Travel is approximately 50% to customer locations (including potential international)
o Must be able to work multiple/varying shifts to support business needs