SP Industries

Field Service Engineer

Job Locations US-NC-Raleigh Durham
Job Code
DJOB
FLSA Status
Non-Exempt
Schedule
SP Industries Inc. [PPC5026]
ID
2020-1961

Job Description

 

Job Description

Field Service Engineer II

 

Job Title:   Field Service Engineer II

Location: Remote

Department: Operations

Prepared Date: 

Reports To:  Service Operations Manager, Americas

Approved by:

FLSA Status: Non - Exempt

Salary Grade:

 

 

Summary

 

Responsibilities include the service, maintenance, repair, testing and calibration of complex equipment with minimum supervision.  This job requires extensive travel to customers’ locations. Experience in refrigeration, compressors and systems; as well as the ability to read and interpret blueprints, electrical, pneumatic, and hydraulic schematics and experience with troubleshooting and repair of freeze-dryers is required.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following, other duties may be assigned:


  • Perform mid-level to advanced customer support activities including equipment installation, equipment and/or product troubleshooting and repair, equipment maintenance, and assist with equipment testing, start-up, and validation activities as needed
    • Responsible for supervising and/or executing field installation and testing of equipment
    • Responsible for mid-level customer technical support (product/equipment troubleshooting) including support via phone, online, or in the field. Act as single point of contact for customer, soliciting internal technical support as needed, managing sub-contractors as needed
    • Maintain broad equipment, process, and manufacturing knowledge critical to supporting equipment
    • Works independently with minimal technical supervision
    • Perform troubleshooting of various models of SP Scientific Equipment.

 

QUALIFICATIONS

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Able to independently coordinate/perform the installation of complex, structural capital equipment

Able to assemble complex, often large, mechanical assemblies

Independent troubleshooting of complex mechanical and refrigeration systems

Able to perform manufacturing processes such as brazing, welding, etc.

Independently able to decipher electrical, mechanical, and process flow schematics 

 

SUPERVISORY RESPONSIBILITIES (As required)


EDUCATION and/or EXPERIENCE


AAS in electrical, mechanical, or mechanic disciplines or equivalent work experience
Refrigeration (EPA Universal Card)
Basic understanding of PLC Controls including ladder logic.
Familiarity and use of test equipment.
Familiarity and use of hand tools.
Plumbing, including piping and brazing.
Electrical/Electronic knowledge.
Understanding of technical instructions, schematics, blueprints and specifications.
Mechanical Skills.
Computer Skills
Degree or Certificate from approved two year college or technical school in related field, 5-7 years related experience, or equivalent education and experience.

REASONING ABILITY


CERTIFICATES, LICENSES, REGISTRATIONS

 

PHYSICAL DEMANDS


The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
o Able to read instrumentation and gauges for measurement purposes.
o Able to lift up to 50 lbs.
o Able to work under own initiative.
o Flexible, courteous, friendly and positive approach.
o Ability to follow written and verbal instructions.
o Ability to work in a team environment.
o Make a positive contribution to maintaining a workplace that is healthy, safe, neat and tidy.
o Documents actions by completing production and quality logs.
o Updates job knowledge by participating in educational opportunities; reading technical publications.
o Accomplishes organization goals by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments


WORK ENVIRONMENT


The work environment characteristics described here are typical of those an employee might encounter while performing the essential functions of this job.
o Work environment is 90% in the field at customer facilities
o Field work is often around near medium/heavy construction and/or cleanroom environments
o Internal manufacturing floor contains mobile equipment, machinery, steam, high voltages, welding
o Noise levels can vary and hearing protection may be required in some areas
o Travel is approximately 90% to customer locations (including potential international)
o Must be able to work multiple/varying shifts to support business needs

 

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